Refund policy

EU DISTANCE SELLING REGULATIONS

Under the EU Distance Selling Regulations, you have the right to return unwanted goods. This "cooling-off" period gives you 14 days in which to cancel your order. The period starts the day that goods are received. All customers exercising this right must return the goods unused, in the original packaging with all supplied information.

To return goods during this period, please contact us and we will provide you with returns information. We offer FREE RETURNS for items that are sealed, unused and in original resellable packaging. You have 28 Days to return your item. Free Returns is only for the Republic of Ireland. Should you be outside of the Republic of Ireland we will give free returns when the issue is our fault, if you are looking to return an item it will be at your postage cost.

Items must be returned unused/unworn, repacked in their original packaging with all labels/tags attached.

No returns on Sale/Clearance Items. 

Assuming that our return's policy has been adhered to returned goods will be credited within 30 days of our receiving them.

Please note that TRND BTY cannot be held responsible for packages that fail to reach us.

To return an item Free of Charge please email online@karecosmetics.ie with your order number and we will arrange for a collection. We do not accept returns on opened, used, damaged or sale items. 

EXCHANGE

We do not offer exchanges, should you want a different shade or style of product you can return the item and repurchase.
Items must be returned unused, repacked in their original packaging with all labels/tags attached.

Please note that TRND BTY cannot be held responsible for packages that fail to reach us.

 

DAMAGED/ INCORRECT ITEMS

All items are Quality Checked before dispatching our warehouse.

If you do receive an item that has been damaged or is incorrect, please email us within 24 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to online@karecosmetics.ie. After 24 hours, your item will fall within the 14-day returns policy described above.

Once we receive your return/exchange request we will forward on a returns/exchange form for you to fill out and send back to us along with the faulty item.

Damaged/Incorrect items must be returned unused/unworn, repacked in their original packaging with all labels/tags attached.

Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.

Please note that TRND BTY cannot be held responsible for packages that fail to reach us.

If you are unhappy with the products or service you have received from us please email us at hello@trndbty.com